I personally do not think that the user is always correct. Users tend to think that they want and need more features and applications than they really do. It is important for a designer to develop for what the user will actually use, not every little detail they say that they would like. User centered is not catering to what small groups of specific people say would help, but actually what the mass population will benefit from and use most easily.
Hoekman is very supportive of a situation centered design because it develops for real situations, not unnecessary wants from specific people. In project 2, a situation centered approach would be very beneficial because instead of creating generic tests for generic test takers to do, it would create solutions for real problems. Not just fixing the knowledge of the user to turn the machine on, but to create solutions to what exact workout the user wanted to do.
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