After reading chapter 3 of designing the obvious, I think
that Hoekman realizes the importance of paying close to user needs. If you
don’t test your designs on anyone other than yourself, you will most definitely
be creating an incomplete design. The trick is to understand what user
suggestions you consider and ones you weed out. I think the easiest way to
differentiate between these two is simply by taking the most common suggestions
from a large sample size. If you show your design to a lot of people and take
their honest opinion/reaction then you can more accurately improve your design.
This is not saying that one person’s suggestions are false but in order to
successfully improve your design you have to be confident in what people want.
In project 2 we were responsible for taking a poor design
and improving it based on user interactions. In the 3rd chapter by
Hoekman, he mentions the idea of situation-centric
approach to research and I think this is very applicable to our project 2.
Using a situation-centric approach
means to tackle a design flaw by focusing on a specific situation that the
design would be used. So for example in our attempt to recreate a work out
machine interface we would take a step back and focus on how this interface
works with the specific task to a warm up run. We then ask questions like, how
quickly can a user hop on, quickly run, and get off? Or, does this interface require unnecessary information
that is not needed in a quick warm up?
By asking these situation centered questions we can focus our re design
resources to solve a smaller problem within the bigger problem of a bad design.
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