9 - Gabriel Herman

HELP options online have always seemed to be a good thing as long as they are designed correctly. And they are neeessary. I believe that online help for products are necessary because products are not designed with the entire population of earth in mind. What is intuitive for one person or group of people is not intuitive for another. If i design a new phone that is targeted at teenagers to use, I will find that different featues will make sense to them that may not be completely intuitive to other groups of people, like people over 55. So in the case of someone who was not tested or considered to be in the target audience of the product to use it might be difficult and online help features will be incredibly useful to them